Straight answers.
No fine print.
The questions we hear most from Memphis homeowners, investors, and property managers. If yours isn't answered here, call us at 901.808.8990.
About T&L
Are you licensed and insured?+
Yes. Tennessee GC License #GC-78250 with $5M general liability, $3M single-project surety bond, and workers' compensation on every crew and subcontractor.
What areas do you serve?+
The greater Memphis metro including Memphis, Germantown, Collierville, Cordova, Bartlett, Arlington, Lakeland, and Southaven, MS.
How do I get a bid?+
Request an estimate online. You'll get a human response within 24 hours, an on-site walkthrough within 5 business days, and a written fixed-price scope within 7 business days of the visit.
Do you offer free estimates?+
Yes — all initial estimates for residential and investor projects are free. Complex commercial or design-heavy projects may include a paid design retainer that credits back to construction.
Pricing & Payment
How do you price projects?+
Every project ships as a written, fixed-price scope of work. No time-and-materials, no surprise change orders — every change is priced and signed before work continues.
Do you require a deposit?+
Yes. A 15–30% deposit at contract signing (depending on project size), followed by a written draw schedule tied to production milestones.
Do you offer financing?+
Yes — same-as-cash, low-monthly-payment loans, and coordinated HELOC introductions. See our financing page for details.
Running the Project
How long will my project take?+
Repairs: same-week. Rental turns: 48–72 hours. Bath: 4–6 weeks. Kitchen: 10–14 weeks including cabinet lead time. Whole home: 3–6 months. Every proposal includes a written schedule.
Will you handle permits?+
Yes. All permit pulls, HOA submittals, historic overlays, and inspection scheduling are managed by our in-house permitting team.
Will the same crew work on my project?+
Yes. Each project is assigned a dedicated crew and project manager who own the job from mobilization to final walk-through.
How will I know what's happening?+
Daily photo and progress updates are uploaded to your client portal every workday. Your project manager is one text away 6 AM – 8 PM.
Warranty & Support
What warranty is included?+
10-year transferable workmanship warranty on all construction, plus manufacturer material warranties (up to 50-year non-prorated on premium roofing systems).
What happens if something goes wrong after completion?+
Contact your PM directly or open a warranty ticket through your client portal. Non-emergency responses inside 5 business days; emergency response 24 hours.
Does the warranty transfer if I sell?+
Yes. Our 10-year workmanship warranty transfers once to a new owner — a strong resale asset for premium remodeling and roofing work.